Stop Losing Jobs to Missed Calls.
Backbone Automation builds the systems that answer, book, and dispatch jobs automatically — so you never lose work to a competitor who picked up first.
Where the Work Is Leaking
Missed Calls = Lost Jobs
Every unanswered call is a job going to the next tradie on Google.
Manual Scheduling Chaos
Double-bookings, missed follow-ups, techs sent to the wrong job.
No System to Scale
Growth means hiring more office staff instead of automating what they do.
The Backbone Blueprint
Every Backbone for Trades package follows our Backbone Blueprint: we Assess your current call and job flow, Architect the right system for your team size, then Automate it — live within 5–10 business days.
Backbone for Trades
Never Miss a Job
For solo tradies / 2–3 person crews
2 workflows · 300 responses/mo · 48hr support
- Missed Call Auto Text-Back
- Emergency Job Flagging (urgent vs. routine detection)
- Full setup + 7 days tuning support
One job you’d have missed pays for the whole year.
Every missed call is a job going to your competitor. This catches it in under 60 seconds — while you're still up the ladder.
Dispatch Ready
For established businesses, 4–15 techs
5 workflows · 1,000 responses/mo · 24hr support · 1 change request/mo
Everything in Tier 1, plus:
- AI Booking Assistant (full conversational lead capture)
- Booking Confirmation & Reminder System
- Smart Job Scheduling
- Monthly monitoring, tuning + technician list updates
Less than a day of casual admin a month — and it works every day of it.
Your office manager stops playing phone-tag. The system books, confirms, and schedules — while you're on the tools.
Full Dispatch Operations
For multi-crew or multi-location operations, 15+ staff
Unlimited workflows in scope · 3,000 responses/mo · 4hr priority support · monthly review call
Everything in Tier 2, plus:
- Smart Dispatch Routing (nearest qualified tech, auto-assigned)
- Automated Invoice Processing
- Supplier & Inventory Alerts
- Performance Drift Monitoring
- White-labelled Operations Dashboard + priority support
Five hours a week back across the team, and it has already paid for itself.
This is the same dispatch logic ServiceTitan charges $400+/month for — built specifically around how YOUR business runs, and you own it outright.
The fine print
- Responses are the messages and actions the system sends on your behalf. Past your monthly cap it’s 5c per response — and we tell you before you get there, not after.
- Workflows are complete automations, start to finish. Tier 3 covers unlimited workflows within the scope agreed at your audit.
- You supply your own accounts. Google Workspace or Gmail, plus any third-party subscriptions the system connects to. We set them up, you own them.
- No lock-in. Cancel any monthly plan with 30 days’ notice. Tier 3 pricing is confirmed after your Free Operations Audit.
- All prices are in AUD and exclude GST.
Questions You're Probably Asking
Do I need to be tech-savvy to use this?
No — it runs in the background. You get simple notifications, not new software to learn.
We already use Tradify/ServiceM8 — does this replace it?
No, it works alongside your existing tools and connects to them where possible.
How long until it's live?
Tier 1: 3–5 business days. Tier 2–3: 5–10 business days depending on complexity.
Is there a lock-in contract?
No lock-in on monthly plans — cancel anytime with 30 days' notice.
Ready to stop losing jobs to missed calls?
No lock-in contracts. No jargon. Just systems that work.